Review Time
They sent me 21 invoices for 1 visit to Urgent Care, total 23K for 4 hours, and on top of it they double and triple billed for the same items. It was impossible to get a real person for billing and within 30 days I was sent to collections. I have provided the duplicate billing to the agencies and they just keep selling the debt to the next one. Unless you are dying drive past.
Lucy the MA is rude, hung up on me, and quite frankly is the biggest imbecile in that office. She called and left a voicemail with my personal and medical details which violates HIPAA entirely. She even called me and had a conversation with me and never once asked me my name or to verify who I am. Filed a formal HIPAA complaint against them today through the HHS.gov website. They call non-stop threating to cut off your meds if you don't set up an appointment right now. Constantly send prescriptions for wrong dosage, duration, and to the wrong pharmacy. I've been going to them for about 2 years now and have never spent so much time on the phone asking them to fix the prescriptions that they screwed up!
Coastal Cardio in Templeton, Ca can't seem to authorize a prescription renewal. # times in the last several months I have had to visit their office to verbally get someone's attention to OK the renewal.Should not be this way, and they need to fix their responsiveness and office procedures.
Hospitals love to say they ‘value people,’ yet they don’t even have the decency to follow up with candidates who take time out of their lives to apply, interview, and wait. How do you expect to build trust in a field that literally runs on empathy when you can’t even return a call? The lack of communication is embarrassing.
Dignity is in a sad state. I developed bronchitis so I called my dr. The office said they had no openings period but I could go to an urgent care center. I did was in and out with a chest x ray and prescription in about 1.5 hours. They would also forward the x ray and exam results to my dr. With a suggestion to see the dr. Within 2 weeks. These people were very professional btw. Called my dr’s office back to set the apt. No openings period. Nice job dignity health ! Very sad. Stay healthy out there bc if you don’t you out of luck and on your own unless you have a ppo and can go to an urgent care.
I’ll never recommend Dignity Health to anyone in LA. I was put in the waiting room for 7 hours. During those 7 hours I had to constantly ask how I could reach my insurance in Europe, staff had no clue how to help me, constantly ask when I was going to hear the result, constantly ask for ice package against the swelling (nurses didn’t offer me any beforehand), had to take Google myself how to care of my injury myself while in the waiting area for 7 hours. No one asked how we were doing. Such a bad experience! No patient needs to go through this. On top of it all, I’m all alone in a foreign country. Worst hospital experience ever.
I hate them and I pray bad things happen to them, they are a Catholic company, the churches condemns usury and slavery, but in this day and age through medical debt they enslave and charge usury. For every wedding and funeral I missed I hate them. For how much they overcharged and burdened me and the brain fog I have from them that don't take slaves or do usury and those that swore an oath to not do harm I hate them and I pray bad things happen to them.
All I can say is DON’T! Received a nasty letter from them saying I disrupted their office in neurology and if I continue I will be banned from using their office. All I did was complain about not being scheduled for test and the ones my insurance company paid for. Then ask for results on tests for my heart. It would be nice to know if I have something wrong with my heart wouldn’t you think? It’s been several months! And why give the tests if they don’t really think I have a problem? Why the slow roll? Maybe it’s to just collect insurance money! Isn’t that insurance fraud? Makes one think. So don’t complain keep our mouths shut. Medical professionals are terrible now days. It didn’t used to be that way. They were respected professionals. Now it’s greed and money! Where do these people go to school these days? Some should just not be licensed doctors. It’s scary
Tired of giving my address, phone number, date of birth every single time I call to make an appointment, even more than once in the same day. Now the doctor's assistants are asking for my date of birth AFTER passing who I now call the "gatekeeper" at my in-person appointments! It is NOT for the patient's "protection" or "privacy." It's all about our lack of privacy and is overkill and invasive. These people are looking at all your private information and you are treated like a criminal, being asked to recite everything but your insurance card number. Remember when that was relevant in health care? I try to schedule my appointments online now to avoid spending half the call giving out my personal information. (Woodland, CA)
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Dignity Health is a California-based not-for-profit public-benefit corporation that operates hospitals and ancillary care facilities in three states.
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