Exercise caution with the administration fees associated with receiving fine tickets. These fees can appear months after your rental and are deducted from your credit card without your consent. This clause is not easily noticeable in the contract. The customer service is extremely unhelpful and discourteous, even after I paid the administration fee, which should warrant a level of cooperation. I reached out to them about a potential issue regarding the non-receipt of physical documents from local authorities, needing their assistance to ensure timely payment of fines. Instead, they insisted the letter would arrive at my home address and abruptly ended the call mid-sentence. Additionally, my ability to file a complaint through their website was restricted after just one attempt. I've received two fines so far, and they have deducted the administration fees from my account twice without my control. I cannot verify the legitimacy of these fines and had to contact local authorities myself. If there are any late payment charges, it would solely be due to the company's failure to inform or assist. What justifies these administrative charges for processing fines? They are not the local authorities, and these fees do not constitute fines; no actual damage has occurred, making it merely a revenue stream for the company. At the very least, this money should be utilized to assist customers in managing their fines promptly. It's time to improve customer relations and hire staff with better English skills for international communication.
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