I ordered and received my Capsule pretty fast. I got everything I ordered but found the water inlet hose was missing. I emailed customer service immediately and asked them to send me the missing hose. After sending them pictures of the box and items received, they said they would send me the missing hose. I have had this machine for 3 weeks so far, and haven't been able to use it due to not having the hose. I think having to email customer service back and forth and wait for their response is bullshit! They need to have a local customer service phone number for the United States for customers to call to talk to a live person. I am a patient person but have a limit and am now out of patience waiting for the hose. Today I was told of a delay due to the Chinese New Year celebration and asked to send a picture of the serial number, which I sent. The holiday started yesterday for 2 weeks. I have been trying to get the hose for 3 weeks. It should have been sent out long before the holiday started. So I am still fighting this battle to get a simple water inlet hose so I can try out my new dishwasher. Customer service leaves something to be desired.
Claim your business profile now and gain access to all features and respond to customer reviews.
Loch Electronics innovate, engineer, design and bring to market consumer electronics products focused on reducing global carbon footprint in households and offices to make the world a more sustainable place.
Capsule Dishwasher is a small dishwasher designed for households of 1-2 people, for use in camper vans, boats and beyond. Features UV light disinfection, works with/without plumbing installation, uses only 2 jars of water to wash 15 items in 15 minutes including frying pans and chopping
boards.See more
