After a positive experience booking through a third-party site and staying in 2024, I booked again for a few nights in 2025 directly on the hotel's website. However, we decided to cancel. Unfortunately, all links to manage my booking were broken, and the live chat was down for the second day. There was no phone number or email listed anywhere on the website. I reached out via social media, but they informed me they don't respond to booking inquiries there. I regret not using the third-party site and am now worried about losing 400 EUR.
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