Review Time
I stayed at a property for one night on 22 November 2025 (around £200). While the concept and branding are attractive, the essential aspects of my stay and the handling of my complaint were so lacking that I wouldn't consider returning. Room condition (Room G-0003): The room was cold even with the heating on; I later found a door slightly open behind the curtains, letting in cold air. Lighting issues: One bedside lamp flickered, and the other was completely out. Persistent mould smell: The most concerning issue was a strong smell of mould from the bathroom (possibly from the ceiling or vent). Running the shower didn’t help, and the smell seeped into the room. These are not minor issues when paying premium rates for a brief business stay. Basic comfort and maintenance should be ensured. Reception interaction at check-out: When I calmly raised these concerns at reception, I expected a professional response and an offer to investigate. Instead, I received a sticky note with an email address and was instructed to write an email reiterating my concerns. When I questioned how the issues would be addressed, the interaction turned hostile, with me being told I would not be 'dictating' their response. Strangely, after sitting at a communal table, the same staff member informed me I was no longer welcome there. Complaint handling (or lack thereof): I submitted a formal complaint on 23 November 2025 but received no substantial response. The only communication was an acknowledgment on 2 December 2025, apologizing for the delay and stating it had been escalated, followed by silence. I followed up again on 9 December and 18 December 2025, still with no proper reply. The takeaway isn’t just that 'things went wrong'—it’s that the handling was unprofessional, and management chose to ignore follow-ups. If you seek a reliable, comfortable stay with accountable customer service, I cannot recommend this property.
I stayed at a location for one night on 22 November 2025 (around £200). While the concept and branding are appealing, the basic aspects of my stay and the way my complaint was managed were so inadequate that I would not return. Room condition (Room G-0003): The room was cold despite the heating being raised, as I later discovered an outside door was ajar behind the curtains, allowing cold air in. Lighting issues: One bedside light flickered while the other did not work at all. Persistent mould smell: The most serious issue was a strong, ongoing smell of mould from the bathroom (possibly from the ceiling or vent). Running the shower did not help, and the smell permeated the room. These are not minor inconveniences when paying premium rates for a short business stay. Basic comfort and maintenance should be guaranteed. Reception interaction at check-out: When I calmly raised my concerns at reception, I expected a professional acknowledgment and an offer to investigate the issues. Instead, I was given a sticky note with an email address and told to write an email repeating what I had just explained. When I questioned how the issues would be resolved, the response became hostile and intimidating, including being told I would not be 'dictating' their response. Strangely, after sitting at a communal table in the lobby, the same staff member told me I was no longer welcome there. Complaint handling (or lack thereof): I submitted a formal complaint on 23 November 2025 but received no substantial response. The only communication was an acknowledgment on 2 December 2025, apologizing for the delay and stating it had been escalated, followed by silence. I followed up again on 9 December and 18 December 2025, still with no proper reply. The issue isn't just that things went wrong—it's that the handling was unprofessional, and management chose to ignore follow-ups. If you want a reliable and comfortable stay with accountable customer service, I cannot recommend this property.
Conveniently located just across from the Village, the receptionist was completely professional when I arrived, despite my appearance from a recent photoshoot just 1.5 miles away. I was pleased with my booking, even though it showed as male, as I stood before her in a blonde wig and a long blue evening dress. Since my stay was only for one night, I chose one of the Basement apartments, which was more than adequate for my needs, despite its initially dark look with high windows providing limited natural light. Thankfully, I had already done my makeup as the lighting was not ideal for this task. The large bed was very comfortable, and the room also featured a sofa, a table, chairs, and a kitchenette equipped with a large fridge, kettle, and tea/coffee facilities. A spacious walk-in shower would be perfect after an evening out at the nearby pubs and clubs, although the sounds of emergency vehicles made it hard to expect a restful night!
The reception and cleaning staff entered my room, opened my safe, handled my passport, clothes, and personal items, and even discarded some of them. They assumed my booking was for one night and that I had checked out, but I still had my room key. They claimed they were 'entitled to do that' and that it was 'protocol.' I find it outrageous that this hotel's guest policies allow for such mismanagement of customer property and violation of privacy.
I encountered issues booking on my device. I needed to change my dates but could not figure out how. After checking availability, I noticed the price had more than doubled. While Dublin's prices are generally high, no other options had increased this much. I also struggled to find how to cancel my booking, as there was no contact number for the hotel, and I couldn't locate my reservation number on the website!
After a positive experience booking through a third-party site and staying in 2024, I booked again for a few nights in 2025 directly on the hotel's website. However, we decided to cancel. Unfortunately, all links to manage my booking were broken, and the live chat was down for the second day. There was no phone number or email listed anywhere on the website. I reached out via social media, but they informed me they don't respond to booking inquiries there. I regret not using the third-party site and am now worried about losing 400 EUR.
I have been a loyal guest at this hotel, staying every two weeks for nearly a year. Unfortunately, my recent experience was very disappointing. On my first night, the kitchen had no power, none of the outlets worked, and the air conditioning wouldn’t go below 24°C due to a broken control. It took two days to be moved to another room, only to find the microwave was also non-functional. To make matters worse, I experienced a family bereavement and needed to postpone my upcoming stay. Despite being a regular guest, the hotel refused to accommodate the change, even for a cheaper room, and shockingly asked for a death certificate just to adjust my booking. This level of customer service is unacceptable, especially for a returning guest. I expected better treatment and basic working amenities. Sadly, this experience has made me reconsider returning.
We stayed for 18 days at a property in London. The design is great, but after five years, it showed some wear during our stay—fuses blew, the kettle and toaster didn’t work and weren’t replaced, and there was a leaking ceiling from an air conditioning overflow. The staff were polite, but none of the issues we raised were resolved during our stay. Housekeeping was also an issue; we were supposed to have a weekly visit, but the first was missed, and they couldn’t reschedule, so we went another week without service. Despite these problems, we enjoyed our stay, as the initial design made the whole place feel functional. However, given the competitive area, I probably wouldn’t return, as I didn’t have a top-tier experience, and no one seemed to care. Three stars might be generous, as customers should expect more for their money, but I appreciated the concept and design.
After a positive experience with the company, I inquired about a long-term stay through their third-party partner. It was an unfriendly and unprofessional experience, filled with misinformation and ignored requests, cancellations without explanation, and a lack of follow-up. I provided feedback to the company, but they did nothing and continued to work with the third party. The partner still advertised availability but claimed no further allocations were available. Although the sales team was initially friendly, they couldn’t provide competitive rates. What was disappointing was that despite my concerns about their partner, the company did not take action. They suggested I return to the third party, which made no sense given my negative experience with them. Please be cautious when dealing with third-party agents and don’t rely on the company for intervention or accountability.
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