I have been a loyal guest at this hotel, staying every two weeks for nearly a year. Unfortunately, my recent experience was very disappointing. On my first night, the kitchen had no power, none of the outlets worked, and the air conditioning wouldn’t go below 24°C due to a broken control. It took two days to be moved to another room, only to find the microwave was also non-functional. To make matters worse, I experienced a family bereavement and needed to postpone my upcoming stay. Despite being a regular guest, the hotel refused to accommodate the change, even for a cheaper room, and shockingly asked for a death certificate just to adjust my booking. This level of customer service is unacceptable, especially for a returning guest. I expected better treatment and basic working amenities. Sadly, this experience has made me reconsider returning.
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