We stayed for 18 days at a property in London. The design is great, but after five years, it showed some wear during our stay—fuses blew, the kettle and toaster didn’t work and weren’t replaced, and there was a leaking ceiling from an air conditioning overflow. The staff were polite, but none of the issues we raised were resolved during our stay. Housekeeping was also an issue; we were supposed to have a weekly visit, but the first was missed, and they couldn’t reschedule, so we went another week without service. Despite these problems, we enjoyed our stay, as the initial design made the whole place feel functional. However, given the competitive area, I probably wouldn’t return, as I didn’t have a top-tier experience, and no one seemed to care. Three stars might be generous, as customers should expect more for their money, but I appreciated the concept and design.
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