I stayed at a property for one night on 22 November 2025 (around £200). While the concept and branding are attractive, the essential aspects of my stay and the handling of my complaint were so lacking that I wouldn't consider returning. Room condition (Room G-0003): The room was cold even with the heating on; I later found a door slightly open behind the curtains, letting in cold air. Lighting issues: One bedside lamp flickered, and the other was completely out. Persistent mould smell: The most concerning issue was a strong smell of mould from the bathroom (possibly from the ceiling or vent). Running the shower didn’t help, and the smell seeped into the room. These are not minor issues when paying premium rates for a brief business stay. Basic comfort and maintenance should be ensured. Reception interaction at check-out: When I calmly raised these concerns at reception, I expected a professional response and an offer to investigate. Instead, I received a sticky note with an email address and was instructed to write an email reiterating my concerns. When I questioned how the issues would be addressed, the interaction turned hostile, with me being told I would not be 'dictating' their response. Strangely, after sitting at a communal table, the same staff member informed me I was no longer welcome there. Complaint handling (or lack thereof): I submitted a formal complaint on 23 November 2025 but received no substantial response. The only communication was an acknowledgment on 2 December 2025, apologizing for the delay and stating it had been escalated, followed by silence. I followed up again on 9 December and 18 December 2025, still with no proper reply. The takeaway isn’t just that 'things went wrong'—it’s that the handling was unprofessional, and management chose to ignore follow-ups. If you seek a reliable, comfortable stay with accountable customer service, I cannot recommend this property.
Claim your business profile now and gain access to all features and respond to customer reviews.
One-of-a-kind, locally inspired design aparthotels in the UK, Ireland & Germany.
