Zero stars if I could. Dreadful experience. At no point was I informed of any callout fees even despite asking for the fees when calling them. I was told £49 to unlock my door and they stated possibly more if it was not an easy unlock. When the “locksmith” got here he did not appear to be of a professional standard as any time I’ve ever seen a locksmith they are dressed in work clothes. This man just looked like a regular guy pulled up in a new Mercedes and already I got a weird vibe from him upon seeing him. He then looked at my lock and said he will need to take it off and change it and told me £150 when are the queried £150 he said that’s just to take off the lock you then need to replace the lock and there’s other fees like I said I already had weird vibes and the fees kept increasing so I said no don’t worry as he kept pressuring saying he has another client. He then told me I need to pay him £49. I asked for what he said for a callout fee. I stated I was not informed of a callout fee and I was only informed of how much it would be to get into the lock I specifically requested on the phone how much all of this would have been And I asked on two different occasions on two different phone calls and nobody mentioned a callout fee. I told him I will not pay that and he said to call the company so I said I will and when I called them, he very sternly said hang up the phone. He then tried to intimidate me and was stood in the way of my only exit the whole time and try to belittle me and was being very condescending and when he realised I wasn’t going to pay him he told me to call the company back. As a lone female I felt very intimidated by his behaviour and the staff on the phone were also very rude and abrupt but I battled my corner and told them I will not be paying because I specifically asked two times for the fees and you never stated this to which they slammed the phone down after telling me don’t pay him and we will give your number out to all the locksmiths in London so they won’t come to you. The whole experience was horrible and I felt intimidated from the start. Do not trust them.
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