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We contacted this company after finding their website online. They charged us £838 to change a lock, they damaged our door and door frame in the process. They used intimidation and threatening behaviour to ensure we paid. We where invoiced from a company called general services, so we left a review on trustpilot for general services before releasing that this business has multiple phone numbers and websites, but is in fact the same company carrying out the same scam! So I am also leaving a review here. Please if you have had the unfortunate experience of dealing with this business, contact trading standards!
We contacted this company after finding their website online. They charged us £838 to change a lock, they damaged our door and door frame in the process. They used intimidation and threatening behaviour to ensure we paid. We where invoiced from a company called general services, so we left a review on trustpilot for general services before releasing that this business has multiple phone numbers and websites, but is in fact the same company carrying out the same scam! So I am also leaving a review here. Please if you have had the unfortunate experience of dealing with this business, contact trading standards!
DO NOT USE THIS SEEVICE.The worst experience ever. They quoted £25 for locks and £49+VAT for labour only for the operative to get there to tell me that the lock he has is £150. When I said I couldn’t pay, he said the cheapest lock is £69, told him that wasn’t what was agreed on the phone and that the agreed price was £25, he then started to threaten me to pay the cancellation fee which I told him was never mentioned to me plus they are the ones trying to fleece me. Called the office to report him, but the person on the phone told me to “f off” and called me a cheap f I had to call 999 to report for fear of safety.
Zero stars if I could. Dreadful experience. At no point was I informed of any callout fees even despite asking for the fees when calling them. I was told £49 to unlock my door and they stated possibly more if it was not an easy unlock. When the “locksmith” got here he did not appear to be of a professional standard as any time I’ve ever seen a locksmith they are dressed in work clothes. This man just looked like a regular guy pulled up in a new Mercedes and already I got a weird vibe from him upon seeing him. He then looked at my lock and said he will need to take it off and change it and told me £150 when are the queried £150 he said that’s just to take off the lock you then need to replace the lock and there’s other fees like I said I already had weird vibes and the fees kept increasing so I said no don’t worry as he kept pressuring saying he has another client. He then told me I need to pay him £49. I asked for what he said for a callout fee. I stated I was not informed of a callout fee and I was only informed of how much it would be to get into the lock I specifically requested on the phone how much all of this would have been And I asked on two different occasions on two different phone calls and nobody mentioned a callout fee. I told him I will not pay that and he said to call the company so I said I will and when I called them, he very sternly said hang up the phone. He then tried to intimidate me and was stood in the way of my only exit the whole time and try to belittle me and was being very condescending and when he realised I wasn’t going to pay him he told me to call the company back. As a lone female I felt very intimidated by his behaviour and the staff on the phone were also very rude and abrupt but I battled my corner and told them I will not be paying because I specifically asked two times for the fees and you never stated this to which they slammed the phone down after telling me don’t pay him and we will give your number out to all the locksmiths in London so they won’t come to you. The whole experience was horrible and I felt intimidated from the start. Do not trust them.
DO NOT USE! I wish i could give them no stars. They use fake reviews on their website to lure you in. It's all rubbish. They quoted us £300 then they charged us £1000 for a simple lock, including £300 to open the door which took less than a minute by crowbar. They lie and try to ignore you when you complain. I know locksmiths are not regulated in regards to what they can charge but this is a joke. Nobody in this industry should be charging £600 per hour.
We had an absolutely terrible experience with this locksmith company, and I feel compelled to warn others. What should have been a straightforward callout turned into a distressing and damaging ordeal for both myself and my staff.We initially agreed on a simple £39 fee to have a lock removed. Instead, the man drilled straight through the front of our electronic touchscreen lock - completely destroying the device. This wasn't a mechanical lock; it was a high-tech unit, and instead of taking the time or care to handle it correctly, he wrecked it within minutes. To make matters worse, he seriously damaged the door itself in the process, which will now require expensive repairs in addition to replacing the lock (quoted at £90 alone).Despite already being paid £40, the locksmith returned to our premises aggressively demanding an additional £200 in cash, which we simply didn’t have. When we refused, he threatened to destroy our front door entirely, all of this happened in front of our staff, who were understandably shaken by his behaviour. We are fortunate to have CCTV and video/photo evidence of the entire incident.I had to report the matter to Kent Police as the situation escalated, due to both property damage and threatening behaviour.I am currently undergoing treatment for cancer and am not on-site regularly, which made this ordeal even more distressing. It's incredibly upsetting to know that rogue traders like this are out there preying on vulnerable people and small businesses with such aggressive and unethical conduct.DO NOT TRUST THIS COMPANY.They are not only unskilled and dishonest, but also threatening and completely unprofessional. I strongly advise anyone considering them to look elsewhere for a legitimate and ethical locksmith service.
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