We had an absolutely terrible experience with this locksmith company, and I feel compelled to warn others. What should have been a straightforward callout turned into a distressing and damaging ordeal for both myself and my staff.We initially agreed on a simple £39 fee to have a lock removed. Instead, the man drilled straight through the front of our electronic touchscreen lock - completely destroying the device. This wasn't a mechanical lock; it was a high-tech unit, and instead of taking the time or care to handle it correctly, he wrecked it within minutes. To make matters worse, he seriously damaged the door itself in the process, which will now require expensive repairs in addition to replacing the lock (quoted at £90 alone).Despite already being paid £40, the locksmith returned to our premises aggressively demanding an additional £200 in cash, which we simply didn’t have. When we refused, he threatened to destroy our front door entirely, all of this happened in front of our staff, who were understandably shaken by his behaviour. We are fortunate to have CCTV and video/photo evidence of the entire incident.I had to report the matter to Kent Police as the situation escalated, due to both property damage and threatening behaviour.I am currently undergoing treatment for cancer and am not on-site regularly, which made this ordeal even more distressing. It's incredibly upsetting to know that rogue traders like this are out there preying on vulnerable people and small businesses with such aggressive and unethical conduct.DO NOT TRUST THIS COMPANY.They are not only unskilled and dishonest, but also threatening and completely unprofessional. I strongly advise anyone considering them to look elsewhere for a legitimate and ethical locksmith service.
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