I wish I could give this company zero stars instead of one.I’m new to Australia and didn’t know about the call-out fee. I called the company and asked about their services and the cost to unlock my door. They said the technician would explain everything, but they never mentioned the call-out fee. The technician arrived and after removing part of the lock, he said it was a restricted lock and that I would have to pay over 700 dollars. I declined the service, but he insisted I pay a 200-dollar call-out fee. He was demanding and rude, even calling me “a liar” and saying “you understand nothing.”I told him no one mentioned the call-out fee over the phone, and since I’m not Australian, I didn’t know about it.In the end, he charged me 280 dollars just to unlock the door.They were not clear over the phone about their service fee. Also, the condescending and impolite attitude of their worker was the worst I have ever experienced.I definitely do not recommend this company.
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