Review Time
I wish I could give this company zero stars instead of one.
I’m new to Australia and didn’t know about the call-out fee. I called the company and asked about their services and the cost to unlock my door. They said the technician would explain everything, but they never mentioned the call-out fee.
The technician arrived and after removing part of the lock, he said it was a restricted lock and that I would have to pay over 700 dollars. I declined the service, but he insisted I pay a 200-dollar call-out fee. He was demanding and rude, even calling me “a liar” and saying “you understand nothing.”
I told him no one mentioned the call-out fee over the phone, and since I’m not Australian, I didn’t know about it.
In the end, he charged me 280 dollars just to unlock the door.
They were not clear over the phone about their service fee. Also, the condescending and impolite attitude of their worker was the worst I have ever experienced.
I definitely do not recommend this company.
I wish I could give this company zero stars instead of one.I’m new to Australia and didn’t know about the call-out fee. I called the company and asked about their services and the cost to unlock my door. They said the technician would explain everything, but they never mentioned the call-out fee. The technician arrived and after removing part of the lock, he said it was a restricted lock and that I would have to pay over 700 dollars. I declined the service, but he insisted I pay a 200-dollar call-out fee. He was demanding and rude, even calling me “a liar” and saying “you understand nothing.”I told him no one mentioned the call-out fee over the phone, and since I’m not Australian, I didn’t know about it.In the end, he charged me 280 dollars just to unlock the door.They were not clear over the phone about their service fee. Also, the condescending and impolite attitude of their worker was the worst I have ever experienced.I definitely do not recommend this company.
I accidentally locked myself outside without keys, purse, glasses, and phone. When I asked for help from my next-door neighbour, these guys' website came up first, promising quick attendance, cheapest rates, and 'honest pricing with no surprises.' Every point turned out to be a total lie.After a lengthy wait of at least 90 minutes, the locksmith who arrived quoted me $150 for the callout fee alone. Friendly and upbeat at first, he quickly turned nasty and inflexible when I asked him to negotiate on the price. Overall I was slugged $580 (apparently including surcharge), just to get my door opened which took him ten minutes. It left me feeling demoralised, cheated, and severely ripped off. And what's more, he didn't send me a copy of the receipt as he promised.I would avoid these sharks at all costs. They obviously prey on us at our most vulnerable moments and make a killing. Sadly, I guess they'll keep on doing so, as few of us check review sites before the emergency occurs.
Despite having a flash website mentioning honest pricing they refused to give a rough quote over the phone or even an hourly rate and then upon arrival quoted $500. Ended up negotiating to $400 without know how complex the work was but we needed to be done. Job was done in less than 15 minutes. Not honest pricing. Dishonest pricing would be a better description. When I looked for somewhere to leave a Google Review turns out the website has it turned off. Wonder why.
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