I'm following up on my order for a large candle and a ceramic lid, which was supposed to be included with other options that I was charged for. This was my first (and possibly last) online order experience with the brand. I love the candle but am very disappointed with the issues surrounding incorrect orders and poor customer service. The large candle arrived along with the 'free' items, but instead of the lid, I received another large candle. Upon checking the packing list, it showed that the ceramic lid was included, but no large candle was present. I've reached out through the online portal twice and still haven't received a response. I've also seen similar complaints from others. For the amount of money spent, one would expect a positive experience and to receive the correct items without needing to follow up with a company that should not allow such errors. I would appreciate the ceramic lid being sent as originally ordered, and I'm willing to return the extra candle that was mistakenly included, with a tracked return as a precaution against lost items. There are other review sites that highlight similar issues that should raise concerns. I hope this can be resolved promptly, thank you.
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Loewe, SA is a Spanish luxury fashion house based in Madrid and owned by the LVMH Group.
