When buying at LOEWE Spain's webshop, they're quick to send, but extremely slow if anything is wrong, which it was on one of the bags I ordered.It had a small but deep scratch on front, and the packaging and strap was in disarray and looked like the bag had been unwrapped and used before. The bag was a present for my husband, so I wanted the bag exchanged for a new one. They do not put a return label into the package, so just getting one took a few days.Sadly it was the last bag in stock too, but I signed up for news on restocking, which they did - but it was the bag I returned, and not a new one. I know this, as I got a mail saying it was restocked immediately followed by another saying they'd settled my refund for it.The whole experience was that LOEWE are nice enough to talk and write to, but extremely slow in answering. Their help in trying to obtain a new bag for me to order, was like pulling out teeth. Online I saw they had loads of them in Asia, but they never suggested that I could have one sent from there.It took some research, but I found it online at Mr Porter myself. Sadly it was loads more expensive, but I wanted it, and bought it, and my husband now has a pristine Puzzle Messenger bag. No help to LOEWE's customer service though.My advice is to stay far away from them. I'm not the only one getting a scratched bag sent (apparent from other customer reviews), which I find extremely bad form for a luxury brand. And that they apparently just put it back into their webshop as stock is just not acceptable.
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Loewe, SA is a Spanish luxury fashion house based in Madrid and owned by the LVMH Group.
