Loewe.com sent me a bag covered with multiple scratches. It was shipped to my local LOEWE store but they couldn't do anything about it and didn't know how process a replacement for an online purchase.So I emailed their HQ 5 times, DMed them and even called them in Europe over 2 weeks for a replacement. But nothing was done because the assigned customer service officer was on leave. (Why is it my problem she is on vacation?)It wasn't until I complained on their Instagram post publicly and threatened to dispute did I finally get a feeble attempt at a resolution.Rubbish customer service and quality control. Completely unbefitting for an LVMH company.
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Loewe, SA is a Spanish luxury fashion house based in Madrid and owned by the LVMH Group.
