If you ever desire a leather or clothing product from Loewe stay far, far, away from their website!!Purchased a $3950 leather jacket last month on their direct website. When I received the jacket, the color was nothing like it was in the picture. I promptly sent it back using the DHL label provided by Loewe (I also contacted them initially to inform them of the return).The parcel got held up for days in customs at Madrid due to inadequate paperwork from Loewe. It was finally released on 7/23/18 and signed for by Nicolas Muoz at 10:32 a.m. at Loewe headquarters. A week went by and still no refund. I contacted the US customer service center and was given the run around not only on the initial call, but every call afterwards. Their useless manager Lily Ann, never calls back when she promises to.I should have known better! A friend of mine who is prominent in the fashion industry, just told me today that she has been hearing about A LOT of problems with Loewe Spain/USA.Suffice it to say, I have completely soured towards the Loewe line and will never purchase another item from them again. Shame..I was a big fan and purchased often from Barneys, but no more!!Please, for your own sake, be warned that you may never receive a refund which is owed to you if you return anything to this sham of a company. I have since filed a dispute for the charge with my credit card company and this will be the only way that I am able to recover what is rightly due back to me.
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Loewe, SA is a Spanish luxury fashion house based in Madrid and owned by the LVMH Group.
