Please find enclosed pictures and video regarding the issues discussed with your representative this morning. When the cooker was installed the installers noticed that the fan in the top right oven was very noisy. An engineer was sent to fix it but it needed to be replaced. When the engineer returned to replace the fan he also found a fault with one of the switches. One was ordered and when he came back to fit it he found it to be the wrong part. A new part was ordered and fitted, this did not fix the issue. He said he would report this back to Lofra (this was last Friday the 19th September). The fan that had been replaced is now making more noise than the first faulty one, as demonstrated in the attached video.In the meantime we have noticed that when we use the grill on the small top oven the switches above the grill get extremely hot - so much so that you cannot touch them! Surely this is a design fault as we should be able to use the grill and operate the hob at the same time? Overall for the amount of money we paid we are not impressed with the oven at all.We have now had 4 call outs on this oven over the last 2 months and still the issues have not been resolved.Can you please get back to me ASAP and let me know what you are going to do to resolve these issues.RegardsPhil Cherry07880523241
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