Hi! I have had a Lofra cooker delivered directly from Lofra on 10th June 2024 - This cooker was delivered with scratches and the middle burner is not working. I was advised by Lofra to still accept the delivery and they would send engineers to replace the top where there are scratches and to fix the middle burner - I have chased them and the repair company several times by e-mail and by telephone and over 6 weeks after I still have a broken cooker with scratches - I have never seen such a bad service - for a cooker over £ 2000 this is unacceptable service - I do regret deciding to buy a Lofra cooker.update on 20.08 - An engineer finally came on Thursday - He could change the top for a new one with no scratch - He could see that the middle burner is not working but could not find a fault - He requested new accessories for the middle burner to be sent - I have received them today and swapped them but the burner is still not working!!!!! This is just an awful experience -Update 28.10 - it took another two months to have another visit from an engineer who could not fix the issue either and who told me that swapping the cooker would actually not fix the issue! For me this is an admission that there is a manufacturing or a design fault on all Lofra cookers at least of that model! The engineer also told me that he had seen the fault on other cookers but Latasha and Hannah in the office said that they were not aware and are investigating . So I was delivered a cooker with a manufacturing or design fault and there is no resolution nearly 6 months after delivery and no timing given for any resolution . I am now taking legal advice . The quality and the service are absolutely shocking !
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