I absolutely love the Range Top, does everything I want, and looks fantastic. Clearly well built with the best components. The buying experience was not so great. Ordered it and paid, waited a couple of days then called, no answer and voicemail full. Emailed, no reply, and tried the online chat, no response. Waited a day then got a bit concerned so dug into the company and found they were part of a builders merchant. Called them and asked to be put through to the cooker department. Again, I left a voicemail. Waited another couple of days and tried again, this time having a bit of a winge. Managed to speak to the cooker lady who had received all my messages, emails and calls and knew my order, phew. Asked for an eta and if the cooker came with LPG jets. She said she had one in stock but was unsure if it had LPG jets, so she would check with her gas expert who was back the next day (sounded like ex display). Worst case she would order one, and it would be there in a couple of weeks. Waited another few days and didn't hear back. Eventually I got a message saying it was dispatched had to move the delivery so I could be home. Delivery guys were great. I thought the igniter was bent on the wok burner so tried to call but again no answer. Nearly sent it back but signed as damaged. Did some research and found the igniter should be at an angle. Eventually got a call back the next day but was busy so missed it. Found one of the LPG jets was the wrong size but ordered one online as couldn't handle trying to deal with Carvers again to get it rectified. Great cooker, bad customer service. I hope it never goes wrong!
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