Avoid wasting your time and energy with this service. I placed two orders recently, and both times they sent me the wrong item. There’s no way to reach customer support to fix this issue. While they offer options to call, chat, text, and email, the customer service simply does not respond. I spent 1.5 hours trying to get through by phone, and when I finally reached someone, they put me on hold and then redirected me to a long, irrelevant message before hanging up. I plan to dispute the charges with my bank. It seems the customer service has been offshored, and now it’s completely ineffective. It's not worth the frustration to shop here, so consider this a warning.
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LOFT is all about style. Our women's clothing is feminine and casual, including women's pants, dresses, sweaters, blouses, denim, skirts, suits, accessories, petites, tall sizes and more. Shop online or in one of our 500 stores.