I paid extra for expedited shipping, but my order was never shipped. The customer service seems to be outsourced and was entirely unhelpful, providing no answers or accountability. I even reached out to local stores for assistance, but got nowhere — no ownership and no solutions. For a brand of this size, the lack of basic customer service is unacceptable. Paying for expedited shipping and receiving nothing but excuses is both frustrating and disappointing. This experience has made me decide not to use this service again.
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LOFT is all about style. Our women's clothing is feminine and casual, including women's pants, dresses, sweaters, blouses, denim, skirts, suits, accessories, petites, tall sizes and more. Shop online or in one of our 500 stores.