For both the Loft and Ann Taylor they have horrible customer service. Since 2024 I’ve been trying to get them to reissue an E-Gift Certificate. The first one they sent didn’t work and they couldn’t give me the number over the phone. I frequently get the answer Customer Service doesn’t handle the E-Gift Certificates, but they can send an email to the people that do. Meanwhile, I’ve never received a follow-up. The Loft has stolen $90 from me. I have the same issue with Ann Taylor. How a company can just take your money and not respond to your requests for a reissue is intentional theft. I can’t be the only person this is happening to.
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LOFT is all about style. Our women's clothing is feminine and casual, including women's pants, dresses, sweaters, blouses, denim, skirts, suits, accessories, petites, tall sizes and more. Shop online or in one of our 500 stores.