Untrustworthy service. DO NOT USE THIS COMPANY. I sent numerous emails inquiring about the return process, and the customer service response time was unacceptable. After a week, I finally got the information and returned my three boxes immediately due to poor quality. Seventeen days later, I still hadn't received any response or refund. The representative made me jump through hoops to prove I returned the items, despite my providing tracking information. They seem intent on avoiding fulfilling returns and refunds. I'm still waiting for my refund and doubt I will see my money again. This behavior is unacceptable.
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