AVOID - NO CUSTOMER SERVICE OR ORGANISATION! Ordered 96x stilts for customers job, specifically used Loft Stilts as stated next day/fast delivery for quick customer job. No delivery after 4 days and no replies to emails, calls, web chat chasing when they would arrive. Calls go straight to answerphone and nobody responds, emails go unanswered, web chat states we' reply immediately' but the quickest response I got was 4 hours. I cancelled the order on day 5 via web chat which was agreed by them (even stated they'll arrange a refund), and procured an alternative which was readily available. Day 9 got a message to say my order had been dispatched, Day 10 products arrived. Now they want me to to return them at my cost for a refund and they will charge me £5 return fee!
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