I too wish I had seen these reviews before placing my order. My experience has been the same as so many others - placed my order on a legitimate-looking website, and the money taken immediately, with a link to an order confirmation texted. And then...nothing. No order has arrived, there's been no update on its progress, and all attempts to contact the company have been fruitless. They simply ignore all emails, calls (diverted) or messages. I have written to cancel the order and request a refund (no response yet, of course). On the strength of others' experience too, it is plain that this company is either brazenly committing fraud, or is (at best) totally incompetent and does not care about its customers. Given that this experience is not unique, I have now raised a dispute with my credit card company to recover the money, and reported 'Loft Stilts' to Trading Standards. I will probably add the Police to that list if no satisfactory response is received from the company this week.UPDATE: The company emailed me this morning to inform me that, despite cancellation 5 days ago, the order was on its way, and that if I wanted to cancel the order I should refuse delivery and a refund would be "immediately processed". This seemed to be a pretty standard reply. In fairness, a van turned up at 2pm the same day and I duly sent them back. So, the 'good news' is that the company do exist, they have a product that is occasionally sent out (I saw the boxes in the van), and a human being must at some point have read one of my emails and understood it. Whether they now follow through on the refund remains to be seen; this will be updated if and when it happens.UPDATE #2: I have now been refunded the full amount, and in fairness, within a reasonable time (3 days) of being notified that it would happen, with a polite email too (I think the poor girl responding must get some practise at it). In summary, if you are prepared to risk the delays and almost total lack of communication, you will probably get your product, and they will probably refund you if it goes wrong (as it seems to, quite often). It was such a shame, however, that the experience was turned into a trauma simply by the nonsense of promising 'next day delivery' compounded by a failure to respond in any reasonable way; had they promised less and responded better, they would probably have had the sale. As it stands, I still can't recommend dealing with the company - it's a very uncomfortable experience - but I suppose that if you are a gambler willing to take a chance for the minor savings, have a generally relaxed approach to life and loss (or simply enjoy the thrill of chasing your property/money), and you feel like rolling the dice, you'll (probably) be ok.
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