Being extended disappointed is an understatement with my recent experience with Logitech and feel compelled to raise this publicly due to the lack of adequate customer service.
In October, I purchased a Logitech keyboard for my iPad at a cost of £230 — a premium price that should reflect premium quality. Unfortunately, the product has cosmetic damages, a visible dent within the first few days of causations use, which is completely unacceptable for an item of this value
What is even more frustrating is the response from customer service. Despite the fact that less than six months have passed since purchase, Logitech is refusing to offer a refund. Under the UK Consumer Rights Act 2015, goods must be of satisfactory quality, fit for purpose, and as described. When a fault appears within the first six months, the consumer is entitled to a repair, replacement, or refund — and the burden is not on the customer to justify this.
I expected far better from a brand with Logitech’s reputation. Instead, I’ve been left with a damaged product and an unsatisfactory resolution process that does not reflect customer care or respect for consumer rights.
I am sharing this experience so others are aware and in the hope that Logitech will now take this matter seriously and provide a fair and lawful resolution, which at this stage should be a full refund.
I look forward to Logitech addressing this properly.
@Logitech
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A Swiss company focused on innovation and quality, Logitech designs products and experiences that have an everyday place in people's lives. Founded in 1981 in Lausanne, Switzerland, and quickly expanding to the Silicon Valley, Logitech started connecting people through innovative computer peripherals and many industry firsts, including the infrared cordless mouse, the thumb-operated trackball, the laser mouse, and more.
Since those early days, we have expanded both our expertise in product design and our global reach. For each of our products, we focus on how our customers connect and interact with the digital world. We keep design at the center of everything we create, in every team and every discipline, to create truly unique and meaningful experiences.
With products sold in almost every country in the world, Logitech has developed into a multi-brand company designing products that bring people together through music, gaming, video and computing. Brands of Logitech include Logitech, Logitech G, ASTRO Gaming, Ultimate Ears, Jaybird, Blue Microphones, and Streamlabs.See more
