Review Time
I am a long-time Logitech customer (over 20 years), which makes this experience particularly disappointing.
I purchased a Logitech G815 keyboard from Amazon Austria (UK layout, which was slightly cheaper — something I was aware of and had even been advised could explain the price difference). The invoice clearly stated the product condition as NEW.
About one month before the warranty was due to expire, I contacted Logitech support regarding a defect. From that point forward, the process became extremely frustrating. Over 40 emails were exchanged, often with different support agents replying each time, repeatedly asking for the same information as if the case history was not being read. I provided everything requested: invoice, product photos, and even a video demonstrating the defect along with a handwritten note showing the incident number and date.
At one stage, Logitech confirmed that the warranty claim was accepted and even asked whether I would accept a replacement in a different color. I declined, as I wanted the same model/color. Shortly after that, the decision was suddenly reversed. I was informed that the product was considered “used/refurbished” and that warranty would not be honored. Instead, I was offered a 30% voucher.
When I asked for technical clarification (for example, whether the serial number indicated refurbishment in their internal database), I did not receive concrete data. The response was generic, stating that the retailer “usually sells refurbished products,” rather than providing specific evidence about my unit.
My invoice clearly states NEW, and as a consumer I cannot reasonably investigate a retailer’s internal sourcing practices. I also cannot ignore the timing: I contacted support on January 25th, while the warranty was due to expire in March. It is difficult not to suspect that this played a role in how the case was handled.
I want to be clear: I am not going to hire a lawyer over a ~100 EUR keyboard. However, EU consumers should be aware that in situations like this, they can file a complaint with the European consumer protection authorities. If you face a similar issue, search online for the European Commission consumer complaint form or ECC-Net (European Consumer Centres Network) complaint procedure. Collective reporting can have a real impact.
I had always trusted Logitech products and support. This case, however, left the impression of inconsistent handling, poor internal case continuity, and decisions based on assumptions rather than verifiable product data.
Let’s help this company get back on track.
this is the 2nd review , as a response to the Logitech team response , as i was feel they did not got the idea and their answer was absolutelly nonsense
I am extremely disappointed with Logitech’s warranty support for my Logitech G304 mouse. The product developed issues within the warranty period, but when I contacted support, the resolution provided was not helpful and did not meet the expectations promised under their warranty policy.
As a customer, you trust the brand’s claims about warranty and reliability, but my experience felt misleading and frustrating. The lack of proper replacement or convenient support made me feel cheated and undervalued as a customer.
I hope Logitech improves their warranty process, provides clearer information, and ensures customers actually receive the support they are promised. I am sharing this so others are aware and can make informed decisions.
Product: Logitech G304 Wireless Gaming Mouse
Issue: Warranty support did not meet promised standards
Overall experience: Very disappointing
I've used their keyboards, headphones, and gaming mice for a decade now, and they have the best customer service I've ever experienced. My G935 Headphones began to malfunction after a year and a half of use. I wasn't especially gentle with them, and my warranty was out void. But to my surprise, when I contacted Logitech, they apologized to me for a faulty product and sent me a replacement- no questions asked! They're amazing, and will always receive my business.
I bought a new Logitech Cordless Mouse. Every time I used it would make double clicks on it's own. I could not drag and drop properly and kept shutting down pages I did not want to shut down. I complained to logitech customer services. They answered my emails quickly, but it took 4 or 5 messages before someone understood the problem. It was then passed to another department, so I had to go all through the problem again. They asked for the serial number, which I gave them, then asked for the purchase receipt, I gave them this. So after a few more emails they passed it on to another department. So, I go through it all again. They then asked me to video the Mouse with the Serial number and upload it and give them access. I told them they had all the information they needed and I would not be doing that. But they kept on and on. All this for a Mouse that cost less than £11. In the end I threw the Mouse in the trash and bought an HP Mouse which is fantastic. So, I will NOT be buying another Logitech product. Customer service is the worst I have encountered.
Being extended disappointed is an understatement with my recent experience with Logitech and feel compelled to raise this publicly due to the lack of adequate customer service.
In October, I purchased a Logitech keyboard for my iPad at a cost of £230 — a premium price that should reflect premium quality. Unfortunately, the product has cosmetic damages, a visible dent within the first few days of causations use, which is completely unacceptable for an item of this value
What is even more frustrating is the response from customer service. Despite the fact that less than six months have passed since purchase, Logitech is refusing to offer a refund. Under the UK Consumer Rights Act 2015, goods must be of satisfactory quality, fit for purpose, and as described. When a fault appears within the first six months, the consumer is entitled to a repair, replacement, or refund — and the burden is not on the customer to justify this.
I expected far better from a brand with Logitech’s reputation. Instead, I’ve been left with a damaged product and an unsatisfactory resolution process that does not reflect customer care or respect for consumer rights.
I am sharing this experience so others are aware and in the hope that Logitech will now take this matter seriously and provide a fair and lawful resolution, which at this stage should be a full refund.
I look forward to Logitech addressing this properly.
@Logitech
Wow a 15.6 billion dollar company and they trust UPS to deliver their goods. That’s like ordering a Rolex and then getting a pigeon to deliver it. My order was marked as delivered at the front door but it was nowhere to be seen I checked neighbours and it’s nowhere to be found I called customer service they put a ticket in for me and decided to just leave it for the next working year. No updates. They asked me to get into contact with UPS which I did however UPS is as helpful as using a ziptie to tow a cargo ship, completely useless. Now I’m trusting Jesus to deliver my package. Do yourself a favour if your going to order Logitech items just order it on amazon their customer service is just better in every regard. Will I ever get my package I don’t know but I am for certain sure that by the time I get a update about my order or a refund or anything world war 3 would have been well underway
I placed an order for a mouse and a mousepad a week and a half before Christmas, but only received the mousepad without the mouse. After reaching out via email, I was promised updates within 48 hours, but they went silent for days. I had to follow up every time, which happened multiple times and felt very unprofessional. Eventually, they sent the mouse, but it arrived a month after my original order. I recommend using a different platform instead of this one, as my experience with their service was quite frustrating.
I placed an order for a keyboard a few days ago, feeling uncertain after reading various negative reviews. However, the process was straightforward, and my order arrived within 4 days without any issues. (This refers to delivery from the official website, not from retailers.)
The software has been crashing on every startup since 2023, plagued by countless bugs that disregard commands and create ongoing frustration. Managing a basic mouse requires multiple inefficient applications, which adds to the hassle. Daily sync failures and sluggish performance render it unusable on a regular basis. While the hardware is impressive, the developers seem indifferent to user experience, delivering outdated software that consumes hours in troubleshooting. It's best to steer clear of this brand to preserve your peace of mind; the software simply does not function as intended.
Arguably the top choice for high-quality products at an affordable price. I have been using my mouse for over ten years, and it has never shown even the slightest sign of a problem. The lighting effects are reliable, the clicks are accurate, and the infinite scroll feature is fantastic. Alongside the mouse, I also own a steering wheel and a webcam, both of which are impressively sturdy and offer a level of customization and adjustability that exceeds expectations. Outstanding.
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A Swiss company focused on innovation and quality, Logitech designs products and experiences that have an everyday place in people's lives. Founded in 1981 in Lausanne, Switzerland, and quickly expanding to the Silicon Valley, Logitech started connecting people through innovative computer peripherals and many industry firsts, including the infrared cordless mouse, the thumb-operated trackball, the laser mouse, and more.
Since those early days, we have expanded both our expertise in product design and our global reach. For each of our products, we focus on how our customers connect and interact with the digital world. We keep design at the center of everything we create, in every team and every discipline, to create truly unique and meaningful experiences.
With products sold in almost every country in the world, Logitech has developed into a multi-brand company designing products that bring people together through music, gaming, video and computing. Brands of Logitech include Logitech, Logitech G, ASTRO Gaming, Ultimate Ears, Jaybird, Blue Microphones, and Streamlabs.See more
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