logitechg.com

Defective replacement, endless hoops, and a month wasted

I purchased the Logitech A50X wireless gaming headset last year as a premium upgrade, and unfortunately my experience with both the product and Logitech support has been extremely disappointing.After one side of the original headset stopped working, I contacted support. I was required to complete multiple rounds of troubleshooting — most of which I had already performed — before Logitech finally approved a replacement.When the replacement arrived two weeks later, it was a refurbished unit that would not power on at all.Before contacting support again, I spent nearly a week thoroughly troubleshooting on my own: overnight charging, hard resets, cable swaps, and connection checks. Nothing worked. I then reached back out to Logitech and was asked to jump through even more hoops, including recording and submitting a video showing the serial number and the device failing to power on.Even after providing clear video proof that the replacement unit was dead on arrival, support still asked whether I was using the correct cables and even questioned whether the device was actually the new replacement.At this point, I have spent over a month dealing with a problem that originated from a defective replacement Logitech sent me.The current resolution offered is for me to send back the non-functional refurbished unit and wait another 10 business days after they receive it for “analysis,” which may involve disassembling the product and potentially rendering it inoperable — despite the fact that it already does not power on.For a premium-priced headset, this level of quality control and customer support is unacceptable. What should have been a straightforward warranty replacement has turned into a prolonged, frustrating process that has wasted a significant amount of time and energy.I expected far better from Logitech.

Date of experience: Feb 25, 2026