Review Time
I purchased the Logitech A50X wireless gaming headset last year as a premium upgrade, and unfortunately my experience with both the product and Logitech support has been extremely disappointing.
After one side of the original headset stopped working, I contacted support. I was required to complete multiple rounds of troubleshooting — most of which I had already performed — before Logitech finally approved a replacement.
When the replacement arrived two weeks later, it was a refurbished unit that would not power on at all.
Before contacting support again, I spent nearly a week thoroughly troubleshooting on my own: overnight charging, hard resets, cable swaps, and connection checks. Nothing worked. I then reached back out to Logitech and was asked to jump through even more hoops, including recording and submitting a video showing the serial number and the device failing to power on.
Even after providing clear video proof that the replacement unit was dead on arrival, support still asked whether I was using the correct cables and even questioned whether the device was actually the new replacement.
At this point, I have spent over a month dealing with a problem that originated from a defective replacement Logitech sent me.
The current resolution offered is for me to send back the non-functional refurbished unit and wait another 10 business days after they receive it for “analysis,” which may involve disassembling the product and potentially rendering it inoperable — despite the fact that it already does not power on.
For a premium-priced headset, this level of quality control and customer support is unacceptable. What should have been a straightforward warranty replacement has turned into a prolonged, frustrating process that has wasted a significant amount of time and energy.
I expected far better from Logitech.
I purchased the Logitech A50X wireless gaming headset last year as a premium upgrade, and unfortunately my experience with both the product and Logitech support has been extremely disappointing.After one side of the original headset stopped working, I contacted support. I was required to complete multiple rounds of troubleshooting — most of which I had already performed — before Logitech finally approved a replacement.When the replacement arrived two weeks later, it was a refurbished unit that would not power on at all.Before contacting support again, I spent nearly a week thoroughly troubleshooting on my own: overnight charging, hard resets, cable swaps, and connection checks. Nothing worked. I then reached back out to Logitech and was asked to jump through even more hoops, including recording and submitting a video showing the serial number and the device failing to power on.Even after providing clear video proof that the replacement unit was dead on arrival, support still asked whether I was using the correct cables and even questioned whether the device was actually the new replacement.At this point, I have spent over a month dealing with a problem that originated from a defective replacement Logitech sent me.The current resolution offered is for me to send back the non-functional refurbished unit and wait another 10 business days after they receive it for “analysis,” which may involve disassembling the product and potentially rendering it inoperable — despite the fact that it already does not power on.For a premium-priced headset, this level of quality control and customer support is unacceptable. What should have been a straightforward warranty replacement has turned into a prolonged, frustrating process that has wasted a significant amount of time and energy.I expected far better from Logitech.
I ordered a mouse and keyboard. There was a mousepad on sale for 40 euros, but I didn't get it. After asking support, I was told the promotion didn't apply to me because I used a 15 euro discount code I received for sharing my email address, so they even ripped me off. Don't buy anything from this crappy company; they spend millions on sponsorships and shit on their customers.
I recently placed an online order and selected the 2–3 day delivery option. After five days with no shipping update, I contacted customer service and was helped by Jenny P. She apologised and explained there had been a stock shortage over the festive period, which was completely understandable, and said she’d follow it up. Two days later she confirmed it had shipped, then checked in again when it was out for delivery and even after it arrived to make sure everything was okay. Thank you, Jenny P!Unfortunately, while the products were good, I didn’t get the “wow” factor I’d hoped for, and given the price I decided to return them. I ran into several issues trying to do this online, so I contacted support again and was helped by Michelle T (Mich). She walked me through the process, provided direct links, and when I encountered errors getting a UPS return label, she followed it up and arranged for a manual label to be emailed to me instead.Both agents were an absolute breath of fresh air, genuinely some of the best customer service I’ve experienced. It’s a shame the products weren’t quite right, as Jenny and Mich did such a fantastic job I actually felt bad asking for a refund. Thank you both!
Beware, they will take your money, send you a sh*tty email with order number (no receipt, no sale terms). The order number can't be tracked in their system. Customer care have no idea where order is and tell you to wait. Asking for cancellation and refund doesn't help. After a month or so, you get an email saying good is not available. What about your money you ask me? Well, nothing. Your money is not important! My kid bought something online before Xmas with 2-3 days delivery with his own money, a full month has passed. No product, no money, no Xmas.
I am writing to formally lodge a complaint regarding my Logitech MX Master 4 mouse and the Logi Options+ software. Despite following all standard troubleshooting steps, including:Reinstalling Logi Options+Resetting the mousePairing via both Bluetooth and Logitech Bolt receiverGranting all necessary macOS permissionsUsing a second mouse to navigate the software…the software still fails to detect my MX Master 4, preventing me from customizing buttons or accessing core features.I have spent significant time attempting to resolve this issue without success. This experience has been highly frustrating, and I consider the product and software support to be non-functional as advertised.
I ordered items from Logitech G for my son based on the checkout messaging that shipping is free and completed within 5–7 business days. However, by day 3 the order was still showing as “processing” with no meaningful update.Trying to get help was equally frustrating. There is effectively no real-time customer service: I was pushed to a clueless AI chat bot, then waited around 24 hours for an email reply. When someone (Yanie H.) finally responded, they asked me to provide all the details again (including information they should already have if you give your order ID and personal details), despite the fact I had already supplied this in my initial message. It took three emails just to get a straightforward response.Their eventual reply was: “Upon checking, your order is still being processed. Please be advised that order processing typically takes 3–5 business days…” This processing timeframe is not made clear during checkout, and it materially changes what customers would reasonably expect from the stated delivery window.Overall: unclear fulfilment timelines and very poor customer support. I would not recommend ordering from them.
My G502X's battery stopped holding a charge. No problem, Logitech kindly provided a replacement, all seemed well.Now the replacement G502X has failed - completely unresponsive. Not surprising - it's remanufactured, so I've inherited another customer's failed device.The second attempt for a replacement is completely different. No more trust - Logitech demands you send a video of the mouse not working. How stupid is that! The computer is unusable with the failed mouse. A video o me waving the mouse back and forth while the cursor does nothing is pointless. If I really wanted to make the warranty issue all I'd have to do turn the mouse off or unplug the dongle.Logitech now assumes that the customer is lying when their replacement mice fail. That insinuation will forever alienate customers - just to save the cost of another remanufactured mouse. Logitech - is accusing your customers of FRAUD worth the lost business?
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