I recently placed an online order and selected the 2–3 day delivery option. After five days with no shipping update, I contacted customer service and was helped by Jenny P. She apologised and explained there had been a stock shortage over the festive period, which was completely understandable, and said she’d follow it up. Two days later she confirmed it had shipped, then checked in again when it was out for delivery and even after it arrived to make sure everything was okay. Thank you, Jenny P!Unfortunately, while the products were good, I didn’t get the “wow” factor I’d hoped for, and given the price I decided to return them. I ran into several issues trying to do this online, so I contacted support again and was helped by Michelle T (Mich). She walked me through the process, provided direct links, and when I encountered errors getting a UPS return label, she followed it up and arranged for a manual label to be emailed to me instead.Both agents were an absolute breath of fresh air, genuinely some of the best customer service I’ve experienced. It’s a shame the products weren’t quite right, as Jenny and Mich did such a fantastic job I actually felt bad asking for a refund. Thank you both!
Claim your business profile now and gain access to all features and respond to customer reviews.
Logitech G obsesses over every detail to give you winning gaming devices—mice, keyboards, headsets and controllers. Gaming is our passion.
