I ordered items from Logitech G for my son based on the checkout messaging that shipping is free and completed within 5–7 business days. However, by day 3 the order was still showing as “processing” with no meaningful update.Trying to get help was equally frustrating. There is effectively no real-time customer service: I was pushed to a clueless AI chat bot, then waited around 24 hours for an email reply. When someone (Yanie H.) finally responded, they asked me to provide all the details again (including information they should already have if you give your order ID and personal details), despite the fact I had already supplied this in my initial message. It took three emails just to get a straightforward response.Their eventual reply was: “Upon checking, your order is still being processed. Please be advised that order processing typically takes 3–5 business days…” This processing timeframe is not made clear during checkout, and it materially changes what customers would reasonably expect from the stated delivery window.Overall: unclear fulfilment timelines and very poor customer support. I would not recommend ordering from them.
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Logitech G obsesses over every detail to give you winning gaming devices—mice, keyboards, headsets and controllers. Gaming is our passion.
