My G502X's battery stopped holding a charge. No problem, Logitech kindly provided a replacement, all seemed well.Now the replacement G502X has failed - completely unresponsive. Not surprising - it's remanufactured, so I've inherited another customer's failed device.The second attempt for a replacement is completely different. No more trust - Logitech demands you send a video of the mouse not working. How stupid is that! The computer is unusable with the failed mouse. A video o me waving the mouse back and forth while the cursor does nothing is pointless. If I really wanted to make the warranty issue all I'd have to do turn the mouse off or unplug the dongle.Logitech now assumes that the customer is lying when their replacement mice fail. That insinuation will forever alienate customers - just to save the cost of another remanufactured mouse. Logitech - is accusing your customers of FRAUD worth the lost business?
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