Flight change or cancellation needed numerous exchanges and repetitions. Lol claimed to need to contact the airline company. 55 admin fee from.their side defucted from already tiny refund. Payment didn't arrive. Now they claim to have send a message asking to confirm again to cancel, which I have not seen nor understsnd why it would be necessary after 3 messsges stating please cancel. And the reimbursemrnt has gone down to 12% of original total price
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