Review Time
I had a nightmare experience with Lol.travel. I accidentally booked tickets for the wrong date and contacted them within 2 hours of purchase to cancel, following Finnair’s official 24-hour money-back guarantee.
Even though Finnair confirmed that this booking is eligible for a full refund (as it was requested within 24 hours and the flight is more than 7 days away), Lol.travel’s support team (specifically a representative named Michelle) flatly refused to help. They sent generic copy-paste responses claiming the fare is non-refundable, intentionally ignoring the airline's mandatory refund policy.
Their phone lines are constantly busy or disconnected, making it impossible to reach them in a time-critical situation. They essentially stalled their responses until the 24-hour window passed to avoid their responsibility.
This is a predatory agency that ignores carrier rules to keep your money. If you are in the same situation, do not waste time talking to them—contact your bank immediately for a chargeback.
DO NOT BOOK WITH LOL.TRAVEL! Buy directly from the airline to avoid being scammed like this.
I had a nightmare experience with Lol.travel. I accidentally booked tickets for the wrong date and contacted them within 2 hours of purchase to cancel, following Finnair’s official 24-hour money-back guarantee.Even though Finnair confirmed that this booking is eligible for a full refund (as it was requested within 24 hours and the flight is more than 7 days away), Lol.travel’s support team (specifically a representative named Michelle) flatly refused to help. They sent generic copy-paste responses claiming the fare is non-refundable, intentionally ignoring the airline's mandatory refund policy.Their phone lines are constantly busy or disconnected, making it impossible to reach them in a time-critical situation. They essentially stalled their responses until the 24-hour window passed to avoid their responsibility.This is a predatory agency that ignores carrier rules to keep your money. If you are in the same situation, do not waste time talking to them—contact your bank immediately for a chargeback.DO NOT BOOK WITH LOL.TRAVEL! Buy directly from the airline to avoid being scammed like this.
A SCAM!!!!!!! I arrived to book my family flight starting from Skyscanner, which redirected me to this site offering the best fare. The site seemed reassuring, intuitive, and easy to use. But as soon as I made the payment, I received an email saying that the booking had not been confirmed—despite the money being deducted from my card—and that they were waiting for a response from the airline. A few minutes later, another email arrived saying that the flights would not be the ones I had chosen and that the price had increased. Unfortunately, considering the amount of money spent, this situation caused me a lot of anxiety and stress. There is information that should be provided to consumers beforehand, not after the fact. It is a terrible experience to find yourself out of pocket and without a plane ticket. The website did not provide any information, prior to payment, about the need to wait for a response from the airline.
I booked flight tickets through lol.travel. Then, randomly, the airline cancelled one of my flights, without providing any kind of explanation or reasoning. I went through lol.travel to reschedule my flight and they said they'd be happy to issue a new ticket, for a 55 EUR fee. Now I don't see why I should be paying fees when I had nothing to do with the cancellation, nor could I do anything to prevent it. Totally unfair. Told them so, their only reply was "it's company policy, we're allowed to do it." Ridiculous. Never again.
Flight change or cancellation needed numerous exchanges and repetitions. Lol claimed to need to contact the airline company. 55 admin fee from.their side defucted from already tiny refund. Payment didn't arrive. Now they claim to have send a message asking to confirm again to cancel, which I have not seen nor understsnd why it would be necessary after 3 messsges stating please cancel. And the reimbursemrnt has gone down to 12% of original total price
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