There was no indication on Lol that resort fees would be payable when we arrived. We paid in full for the accomodation only to find out we needed to pay a further $360 once we arrived -an additional 50%. Lol was the only booking agency that did not have the additional fees and, although they were more expensive than booking directly with the hotel for the the room, Lol had no additional resort fees indicated that would be payable. Directly booking would have been $5 more expensive per night including the resort fees. Lol told us to check out and show the receipt, show them the receipt of the new hotel and then they would refund our stay minus the first day. The manger of the hotel agreed that this would be OK. We moved hotels as we could not afford the extra fees and found cheaper accomodation. Now Lol are refusing to give the refund, stating that in the fine print it is indicated that there may be extra fees when you arrive and that they never give refunds. As a result of following their instructions, now we must pay for 2 lots of accomodation. This web site is misleading, do not use.
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