I registered as a member last year. On November 13th this year, I went to the Kingston store to collect my birthday cake, but the staff rudely told me that because my spending over the past year was too low, I could only receive a single cupcake.First, although my family bought cakes from your store more than once over the past year, I wasn’t the one who made the purchases, so my membership card wasn’t used and therefore no spending record appears.Second, I showed the staff your official terms and conditions, which do not state that a certain spending amount is required to receive the birthday cake. However, she ignored me completely and insisted, in a very rude manner, that I could only choose one cupcake.I feel that I was treated unfairly.
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