I placed an order for collection from your London Covent Garden branch within plenty of time. On the collection day I waited for a text message to confirm that the cake was ready for collection but that message never came. I waited for a large part of the day until I finally called customer services only to be informed that the cake was at the store ready for collection! I ended up having to do a mad dash to collect the cake and get it home in time to head back to the west end and not miss the theater show I was taking my sister to for her birthday that evening, when I could easily have collected the cake earlier in the day if I had received a message confirming readiness. I find that really bad service from a company that prides themselves on good customer service. The least I expect when paying quite a large sum for a tiny cake is a text message letting me know that it’s ready to be collected! The staff at the store were really friendly and professional so this is no reflection on them, but this was overall a very disappointing experience.
Claim your business profile now and gain access to all features and respond to customer reviews.
