lomalab.store

1.9
1.9 Based on 24 reviews

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Bernard Fisher
Wrong Sizing on 6 out of 8 items. Over 100 mails for finally get refunded after 6months following th

The lomalab shop is a great basic brand with good quality and made in Italy. BUT I ordered the first time in June 2024, received the package 2-3 months after (they tell on the website 1 month I think, because the items are not premade). I ordered 2 short sleeves, 1 double sleeves and 1 longsleeves. In L for all of them except 1 short sleeves in max size. For both the short sleeves, the lenght was about 5cm less than the size chart and between 7 to 13cm less than annonced for the sleeve lenght. I resent the package, waited another whole month to finally get back both the short sleeves, that had the same problem but not exactly the same measure differences but still about 5cm to 10cm for sleeve length. I finally reresend back both of the short sleeves and finally got refund after 6 months following my order and over 100 mails (because they answer once a week not more). I ordered a second time 2 double sleeves (which where good the first time), receive them as excepted, but this time the lenght is 3cm up and the sleeve lenght also are 3cm up. So on 8 items in total, only 6 of them where as excepted, and 6 of them had big differences in the sizing, sometimes more than a size up or down for some lengths. For the finishing, the overlock seams are not well finished and some threads comes out after 5 to 10 washes. I had to burn them to fix them up. Overall good quality cotton, I cannot say bad things on the fabric but the finishings, the customer service and the sizing are not good at all for the price (about 45€ for each excluding the shipping). Hope this well help some people to buy knowing these things that I wish I knew before ordering.

1
Date of experience: Jan 16, 2025

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