I bought a grey sweatpants and hoodie set, and after the very first wash (30°C as recommended), the entire set shrank considerably and is now completely unwearable. It's surprising because my other sets from the same company have been of excellent quality and have held up well through similar washes — this seems to be a specific issue with this grey set. I reached out to their customer support, and the only solution they provided was a 15% discount code — which is not helpful at all since the set I purchased is now useless. After I shared my concerns, they simply stopped responding to my emails. I’m quite disappointed with how this situation was managed. While my other sets are great, a defective product paired with unresponsive customer service is not what I expect for this price.
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