They do not make it easy to cancel their automatic filter replacement subscription.The cost of their pelleted activated carbon is more than 9x more costly than what I can get online. I tried to cancel the automated Subscription in March 2025, sent email then. They acknowledged my request by responding by email where they attempted to convince me that I would lose warranty. At that point I didn't care. I had received 3 shipments $60 US translating into avg cost $90 Cdn. They charged me again Sep 6 /25 for yet another shipment. I sent them another email; they acknowledged receipt ... and once again talked about the benefits I would forfeiting. I finally found a link (25 minutes later) where I THINK I have "Formally" been able to cancel. The email request should have been enough.Really think a class action lawsuit should be started.
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