Bought the device about 6 months ago. It has been temperamental and have to figure the right balance of what gets composted. Have been very careful to put chopped scraps (practically mince broccoli stems) and the spinning arm in the bucket has come loose. Will not screw back in.ZERO CUSTOMER SERVICE!! NO REPLIES TO EMAILS AND PHONE CALLS. NOW I HAVE BIG PAPER WEIGHT IN MY KITCHEN WITH ROTTING FOOD AND A COMPANY THAT ONLY CARES ABOUT THE SALE AND NOT THE CUSTOMER!!
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