I purchased my Lomi before it was even in mass production. It was quite expensive, but as an avid gardener in an urban area, I felt it would be a great addition to our household. Recently, I started using their new product, Lomi Earth, which is an additive that is supposed to basically make your compost better. Unfortunately, it only caused the cooked compost to be disgustingly moldy. The mold/compost finally got so bad that I could not get it out of the bucket. It was like cement. It took two emails over a month or so before I could get a response from customer service. Their solution was I could either sign up for a $240 per year subscription fee or I could pay $100 for a new bucket. This after I paid $500 for the unit itself. So now I have a countertop boat anchor. I am so disappointed and feel so scammed. I was not looking for a free bucket or anything covered under warranty. I simply wanted a new bucket at a reasonable price.
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