Placed an order after spotting a demo at Erewhon in Los Angeles. Upon waiting for the expected delivery window, I received no parcel but two different tracking links were sent to my email and marked as delivered but none were to my address or state! I reached out to customer support and waited well over the quoted 2-3 business days and after 3 emails with no reply and waiting 10 days after my first response I received a templated response stating it could have been at my neighbors. I advised I did check with my neighbors and Neighborhood with no luck of anyone receiving the said package.I replied to the email no less than 60 seconds after their response only to have yet to get any answer (now 12 days since the response 22 days since my first email, and 27 days since I ordered)I have let Erewhon and my local container store regional merchandiser know of the quality of service and a product that is not worth carrying.
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