Got a Lomi Classic as a gift 14 months ago - wife paid $500.00 for it! Really enjoyed it - until the gear on the bottom of the Lomi bucket that turns the mixer inside the Lomi bucket sheared off, making it so the Lomi no longer can mix the contents. Because of this, it no longer breaks down the contents, rendering the Lomi inoperable and useless. Obviously, either the product was poorly designed or poorly manufactured. I contacted customer service. Their AI chat bot solution? They say I'm two months out of warranty and rather than stand behind their product, like a reputable company would do, they now offer to sell me a ridiculous membership subscription costing $240.00 per year so I can now get a lifetime warranty, and they offer to sell me a new bucket for an additional $99, plus tax! Neither of those things is going to happen.
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