Same as everyone else. Lomi broke. I began the process on contacting customer service. I get a reply every 10 days or so. For the first month, they just kept asking me the same questions: serial number, describe issue, etc. Then they requested photos and videos. Then they said I should get a replacement. This was about 3-4 months after I began emailing. Then the last communication was that it looks like my warranty was expired (by 2 days - 3+ months after beginning to email them!) so I replied back that when I started the process of getting a replacement, my warranty was months from expiring. And I never got a reply.
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