I have been a customer at this local store for 3 years, which also has a post office. Today, while waiting in line, an older female staff member rudely instructed me to wait outside to prevent congestion. When I finally reached the counter with my first package, she inquired about its contents. I mentioned it was just a Christmas card. She then quoted a price of £8, which was surprising since I had sent a similar card to the same address for £4 just days earlier. She insisted the prices had increased and stated that sending three Christmas cards would also cost £8, which made no sense. She pressed me for details about what was in my packages, and I reiterated that they were just cards. In an unprofessional tone, she claimed I was being rude, despite my calm response. When I asked for stamps, she refused, stating she would only send one of my packages. Frustrated, I decided to leave, but she wouldn't return my parcel, claiming she wouldn't lose £8. After a lengthy argument, she finally returned it and told me to leave and never return. I had never experienced such poor treatment from a shop worker before. This staff member has made similar disrespectful comments in the past and often carries a superior attitude. I have also been charged more than the marked prices for items before. I strongly advise against shopping here; it’s a dreadful experience with disorganized conditions and a parking area riddled with potholes. This staff member clearly should not be in retail, as she lacks the necessary customer-friendly demeanor.
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