I bought a medium-sized luggage at a local store less than two years ago. The retractable handle broke about six months ago, and the surface ripped after only a few uses. I reached out to the office twice but received no response. I'm very disappointed with the product quality and the after-purchase service.
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The brand relauched in 2007, with a celebrity-fueled advertisering campaign featuring Kevin Bacon, Teri Hatcher, Michael Bolton, Nicolette Sheridan and Cheryl Hines. Other celebirty campaigns include Tony Parker, Eva Longoria, Gisele Bundchen, Christin...