I loved my suitcase initially—lightweight, easy to roll, and attractive—until my first trip. It arrived with the pull handle base half out, a zipper seam splitting, and a dent in the back. Customer service blamed the baggage handlers. Where do you find gentle baggage handlers? All luggage should withstand multiple flights. This company has produced a poor-quality suitcase and backs it up with inadequate service.
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The brand relauched in 2007, with a celebrity-fueled advertisering campaign featuring Kevin Bacon, Teri Hatcher, Michael Bolton, Nicolette Sheridan and Cheryl Hines. Other celebirty campaigns include Tony Parker, Eva Longoria, Gisele Bundchen, Christin...