On my recent trip abroad, the zipper stitching came apart, making my two-year-old suitcase unusable. I had to buy a new one just before starting a nine-day tour. After returning, I submitted a warranty claim with pictures and my original receipt, but it was denied. They require the actual suitcase and a serial number, which I was unaware existed. Lesson learned.
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The brand relauched in 2007, with a celebrity-fueled advertisering campaign featuring Kevin Bacon, Teri Hatcher, Michael Bolton, Nicolette Sheridan and Cheryl Hines. Other celebirty campaigns include Tony Parker, Eva Longoria, Gisele Bundchen, Christin...